PURCHASE CONDITIONS

Purchases made by our users through our website ("Website") are governed by the conditions (" The Conditions") described below. The purchase of products ("Product") through www.imprentaonlinecanarias.es implies full and unreserved acceptance by the user of the following purchase conditions. The Conditions do not cover the purchase of our products by third parties outside the Website.

Data of the Information Society service provider, owner of the website

Identity	IMPRENTA REYES, S.L. - B38240933
Address	Calle Subida El Mayorazgo Nave 12, 38110 - El Mayorazgo (Santa Cruz de Tenerife)
Phone	922229323
Web	www.imprentaonlinecanarias. es
Email	presupuestos@imprentareyes.es

Please read these Conditions carefully before placing an order of any “Product” on our “Website”. If you do not accept these Conditions, you will not be able to place an order for any Products on our Website. You may print a copy of these Terms for future reference.

1. Possibility of modifying these conditions and the commercial offer

IMPRENTA REYES, S.L. may modify the conditions or offers published in its website (prices, products, promotions, and other commercial and service conditions). But the modifications will not affect in any case the purchases already made by our users.

Product and manufacturer names and brands are used for identification purposes only. All photos, descriptions and prices are not contractual.

Special offers, promotions or discounts will be valid until the indicated date or until the indicated stock runs out. As well as the prices indicated at the time of consulting the website.

2. How can I buy on the website?

The purchase by the user is made and perfected by following the purchase procedure described in this section. By making a purchase on our website, you accept that communications with IMPRENTA REYES, S.L. are mainly by electronic means.

To proceed to make a purchase on our website you only have to follow the following steps:

1. To be able to make purchases through our website, the prior registration as a user. Once registered you can buy our products.
2. To make a purchase, you must add the products that interest you to your “shopping basket”.
3. Once you have filled your cart with all the products you want to buy, the purchase is finalized.
4. To close the purchase with IMPRENTA REYES, S.L. you have to finalize the purchase and proceed to the payment of the amount of the products purchased.
5. The purchase will be completed when the user receives the order confirmation by email, which will reflect in detail the products they have purchased and these conditions.
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3. Price of the products. Taxes and customs

The price that appears at all times next to our products includes added taxes. If there is a typographical error in any of the prices shown and if any user has made a purchase decision based on said error, we will inform them of this incident immediately and the user will have the right to cancel their purchase without any cost on their part.

The price of the product does not include shipping or transportation costs that will be indicated at the time of placing the order.

4. What are the shipping and transportation conditions?

4.a) Where do we ship?

We ship to the entire Spanish territory.

4.b) How long will you receive your order?

Due to the wide variety of papers, number of copies and finishes available on the website, the necessary times must be taken into account. for suppliers to send us raw materials, which can lead to delays, breakages stock, etc.

Orders whose parameters require an external finish such as thermo-printing, screen printing, varnishes, sewn binding, etc. They are subject to the deadlines set by our external suppliers, these deadlines will be added to ours.

With all this it is impossible to establish fixed deadlines for the work, the company´s commitment is to carry out manufacturing in the shortest possible time.

Likewise, delivery times to the Balearic Islands and the Canary Islands will be altered depending on the deadlines set by the carrier.

These deadlines are indicative and IMPRENTA REYES, S.L. reserves the right to delay them for reasons beyond the control of the company. In any case, we will always try to shorten shipping times as much as possible to ensure quick and efficient receipt of orders.

The agreed deadlines for the delivery of the product are understood without prejudice to delays that may be caused by force majeure.

4.c) What do I have to do in case of delay or error in shipping or delivery?

In case of delay, error in delivery or lost product, please Please contact us as soon as possible. IMPRENTA REYES, S.L. will contact the logistics company to initiate an investigation and resolve the incident as soon as possible. We will make every effort within our reach, for the time necessary and within a maximum period of 24 hours we will contact the user and provide a solution or send them a new identical package at no cost.

The user will have the right to terminate the contract and to pay the amount of the product and shipping if we do not deliver within the agreed period and the conditions established in article 66.bis of the Royal Decree are met. Legislative 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

4.d) What is the amount of shipping costs?

The amount of shipping costs is indicated separately at the time of placing the order and is charged to charge of the user and must be accepted before making payment.

4.e) Where will I receive the order?

The products will be delivered to the address indicated by the user on the order form.

The delivery will be made through the transport companies offered/directly by IMPRENTA REYES, S.L.

If the user is absent at the time After delivery of the order, the transport company will contact you to arrange a new delivery.

IMPRENTA REYES, S.L. will track the delivery of the order.

5. Payment method

5.a) What payment methods can I use?

Products can be paid through Virtual POS or bank transfer.

6. What are the invoices like?

The user accepts that invoices for product purchases are issued electronically and sent by e-mail. You can request a copy of the paper invoice by sending an email to presupuestos@imprentareyes.es

7. Return

7.a) What period do I have to withdraw from the purchase or decide to return a product?

The user will have a period of fourteen calendar days to decide to return the “Product” from the date of receipt without incurring any penalty or expense, except those corresponding to the return and without the need for justification.

The withdrawal period will expire 14 calendar days from the day of receipt of the product by the user or an authorized third party.

In the event that these are personalized products, their return will not be possible in accordance with article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws: the right of withdrawal will not be applicable to contracts that refer to c) The supply of goods made in accordance with specifications of the consumer and user or clearly personalized.

7.b) How can I cancel the purchase?

If you wish to return the product or withdraw from the purchase of non-personalized products, you must inform us of your decision to withdraw from the contract through an unequivocal statement by postal mail to IMPRENTA REYES, S.L. at the following address: Calle Subida El Mayorazgo Nave 12, 38110 - El Mayorazgo (Santa Cruz de Tenerife); or by email to presupuestos@imprentareyes.es.

You can use it to This is the model withdrawal form that we incorporate below, although its use is not mandatory, any communication in which they inform you of your exercise of the right of withdrawal before the corresponding period expires is sufficient.

Withdrawal Form (must only be completed and sent if you wish to cancel the purchase)

Attn: IMPRENTA REYES , S.L. Calle Subida El Mayorazgo Nave 12, 38110 - El Mayorazgo (Santa Cruz de Tenerife) presupuestos@imprentareyes.es.

I hereby inform you/we inform you that I withdraw from the contract of sale of the following services/product/s:

Order number:

Item:

Received on date:

Name(s) of the consumer(s) and user(s):

Address(es) of the consumer(s) and user(s):

Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper)

Date

7.c) What are the requirements for exercising the right of withdrawal?

If the user decides to withdraw from their purchase once the order arrives, they will have to be responsible for the original shipping costs if applicable.

The user may return the products by postal mail to the following address: IMPRENTA REYES, S.L.

Calle Subida El Mayorazgo Nave 12, 38110 - El Mayorazgo (Santa Cruz de Tenerife)

In case of withdrawal on your part, we will refund all payments received from you, including shipping costs, (if any). But to do this you must return or deliver the products to us directly, without any undue delay and, in any case, no later than within 14 calendar days from the date on which you notify us of your decision to withdraw. The withdrawal period will be considered met if you return the goods before the corresponding period has expired.

7.d) How is the refund made?

IMPRENTA REYES, S.L. will refund the amount of the product using the same payment method used by you at the time of purchase, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund within a maximum period of 14 calendar days from the date on which we are informed of the withdrawal.

In the event that the order has been delivered, we may withhold the refund until we have received the products, or until you present proof of their return. When returning a “Product”, we recommend that you obtain proof of its shipment.

To return the product it is necessary that it has not been used and has its original seal or packaging intact. Packaging on which any type of sticker, adhesive paper or similar has been affixed by the user will not be accepted. We reserve the right to deny a full refund if the returned “Product” has been damaged.

If the return occurs because the user considers that the “Product” is defective and wants a refund of the amount paid, they also have fourteen business days to return it from the receipt of the product. Returning in this way does not limit the rights that may assist you in accordance with the product warranty established by consumer and user regulations.

8. Data protection policy

IMPRENTA REYES, S.L. is committed to complying with current legislation regarding the processing of personal data.

You can access more information in our Privacy Policy.

9. Complaints and attention to the consumer and user

If you are not happy with your product/service, please notify us at the following address: IMPRENTA REYES, S.L. with address at Calle Subida El Mayorazgo Nave 12 , 38110 - El Mayorazgo (Santa Cruz de Tenerife) or at the following e-mail presupuestos@imprentareyes.es

You can submit any type of claim at the following address presupuestos@imprentareyes.es

In addition, we have official complaint forms available to our clients and users. You can request them by calling 92222 9323 or by e-mail presupuestos@imprentareyes.es

10. Cause of force majeure

IMPRENTA REYES, S.L. will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our control. reasonable ("Force Majeure Cause").

Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control such as a) Strikes, lockouts or other industrial action; b) Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster; d) Impossibility of using means of transportation; Impossibility of using telecommunications systems; and e) Government acts, regulations or restrictions.

The obligations derived from these conditions will be suspended during the period of Cause of Force Majeure and the period to comply with said obligations will be extended for a period of time equal to the duration of the Cause of Force Majeure and we will put all reasonable means to end the Force Majeure Event or find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

11. Partial nullity

If any of these Conditions are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

12. Applicable legislation and competent courts

Contracts for the purchase of products through our Website and the controversies or demands that arise from them or that refer to their object or conclusion (including non-contractual litigation or claims) will be governed by Spanish legislation.

Any controversy that arises or is related to the use of the website or the products will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Santa Cruz of Tenerife.

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes as such, and you may choose to file a claim to assert your rights in relation to these Conditions before the Judge or Courts that correspond to your domicile.

13. Online dispute resolution platform

In compliance with the obligation to provide information to consumers established in Art. 14 of Regulation (EU) 524/2013 on online resolution of consumer disputes IMPRENTA REYES , S.L. informs you that the European Commission provides an online dispute resolution platform that is available at the following link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home .show&lng=ES and where you can submit your claims to try to reach an out-of-court solution, if you reside in the EU.

14. Notifications

Occasionally, IMPRENTA REYES, S.L. may use your personal data to send you notifications by email. These notifications will be made to inform about changes in our services or products.

15. Quality commitment to our users. Comments and suggestions

The client must keep in mind that in products we offer human capital, which is willing to help you in a personalized way. Our goal is the satisfaction of our customers with our products and obtaining the highest quality standards.

Your comments and suggestions will be well received. You can contact us by email at presupuestos@imprentareyes.es or by phone 922229323

Date: 12/31/21

Version: V.2.0